WHAT IS YOUR RETURN/EXCHANGE POLICY?

We’re sorry to hear that our pieces did not work out for you!

We are happy to provide returns and exchanges, but at this time, we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight of the package and the selected shipping method. All returns must be addressed to:
The GBT Brand
83 Yungu Road, Zhouzhuang Town, Jiangyin City, Jiangsu Province, China, Zip:214400 Phone Number: +86 13584167797
We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase.
Please make sure to include the items with their original packaging, and tags attached. We cannot accept any returns/exchanges without these!
If you received product(s) you think are damaged, please email as soon as driotopia@gmail.com. Please provide multiple photos of the damage and your order number. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
We process returns and exchanges as we receive them in our warehouse. Please keep in mind that returns and exchanges may take up to 7 business days to be processed.
Please keep in mind, any item(s) purchased during our Pre-Order/Black Friday Sale and any Marked down item(s) are final sale.
Exchanges can only be made for alternate sizes or damaged items— the new product must be the identical item and color.
We may refuse a refund/exchange if the item does not fit our return/exchange criteria.

WHAT ARE YOUR RETURN/ EXCHANGE STANDARDS?

To initiate a return/exchange - email: driotopia@gmail.com with an order number, and what item(s) are being returned/exchanged.
All item(s) must be in their original packaging with tags attached. We cannot accept any returns/exchanges without these!
The following may result in a denied refund/exchange:
- Signs of washing or excessive wrinkling
- Item(s) smelling of smoke, perfume, deodorant, etc
- Excessive animal/human hair, fuzz, lint, etc
- Signs of wear (makeup, stains, smell, etc.)
- Returned without original packaging/tags
- We do not allow returns/exchanges for socks or boxer briefs due to hygienic reasons

退货和换货政策

我们很抱歉您购买的商品未符合您的要求。

我们非常乐意提供退货和换货服务，但目前我们不提供免费退货标签。预付退货标签的费用取决于包裹的重量和所选的运输方式。所有退货必须寄送至：

收件人：DRIOTOPIA  / 联系电话：13584167797
收货地址：中国，江苏省，江阴市，周庄镇云顾路83号

我们支持在您购买之日起30天内为服装和配饰提供退货或换货服务。请确保将商品连同其原始包装和附着的标签一并寄回，否则我们将无法接受任何退货/换货。

如果您收到的产品损坏，请立即发送电子邮件至driotopia@gmail.com。请提供多张损坏照片和您的订单号。损坏的商品必须在交付后30天内向我们报告。任何超过30天的索赔将被视为磨损，无法更换。

我们将在收到退货/换货后进行处理。请记住，退货和换货可能需要最多7个工作日的时间进行处理。

请注意，任何在我们的预购/黑色星期五销售中购买的商品和任何降价商品均为最终销售。

换货仅适用于备用尺码或损坏商品，新商品必须与原商品的颜色和款式相同。

如果商品不符合我们的退货/换货标准，我们可能会拒绝退款/换货。

退货/换货标准如下：

发起退货/换货请求，请发送电子邮件至driotopia@gmail.com，提供订单号和要退货/换货的商品。

所有商品必须保持原始包装并附有标签。我们无法接受任何未携带原包装/标签的退货/换货。

以下情况可能导致被拒绝退款/换货：

显示出洗涤或过度折皱的痕迹
商品散发出烟雾、香水、除臭剂等异味
过多的动物/人类毛发、绒毛、毛球等
表现出穿着痕迹（化妆、污渍、异味等）
未附带原包装/标签退回
由于卫生原因，我们不允许对袜子或男式紧身内裤进行退货/换货。