SHIPPING INFORMATION + FAQ

How long does it take for my order to ship? Once we receive your order, it will be processed in approximately 2-3 business days. Please note that we do not fulfill orders on Saturdays or Sundays. We are working on completing orders in a timely manner as a small team, and we appreciate your patience while we fulfill your orders.

Can I add an item to my order or change the size? Once your order has been placed, we are unable to make any edits to your order whether that is changing the size of an item or adding another item to your order. Your two options can be to 1) email customer service (driotopia@gmail.com) to have your order cancelled and refunded so that you are able to repurchase your entire order again with the correct items that you would like to purchase or 2) allow your current order to be fulfilled while ordering an additional item separately or beginning a returns or exchange ticket with our customer service, depending on your situation.

Do you ship to PO Boxes? Sorry, currently we are not able to ship to PO boxes. For the best shipping experience with we always recommend entering a home address for your order so that our preferred SF Express  shipping service can be selected.

I entered the wrong shipping address! Unfortunately, we are unable to edit shipping addresses after an order has been placed. If you need to change your shipping address, we kindly ask that you contact SF Express and request a delivery address change!

Once your order leaves our facility, the shipping carrier is responsible for the whereabouts of your package. Please consult your tracking number on your order confirmation page and contact the shipping carrier for any questions about delivery attempts.
The DRIOTOPIA Brand is not responsible for any additional customs or duties fees required to deliver your order. All customs and duties fees are based on your country's requirements and are subject to change.

What if my item(s) are damaged or I am missing an item(s)? If you receive a damaged item or you are missing an item, please contact customer service at driotopia@gmail.com immediately with a photo of the damaged item and your order number. If you are missing an item(s), please send us a photo of the items you did receive as well as a photo of the packing slip.

My package was marked as delivered, but I didn’t receive it. Don't worry too much! It is common for packages to be scanned a few days earlier than when they are actually delivered by the courier. We kindly ask that you allow 3 business days to see if it will be officially delivered to you! In the unlikely event that you don't receive your package after this timeframe has passed, we will take further steps in assisting you!

I still haven't received my package! Please reach out to our customer service at at driotopia@gmail.com. If no communication is received about a missing package/ item within 30 days of your order date, we reserve the right to deny replacing any items ordered and reserve the right to decline any refund requests.

运输信息 + 常见问题解答

订单需要多长时间才能发货？

我们收到您的订单后，将在大约 2-3 个工作日内处理。 请注意，我们在周六或周日不处理订单。 作为一个小团队，我们会尽快处理您的订单，感谢您在我们处理订单时的耐心等待。

可以在订单中添加商品或更改尺寸吗？

一旦您下了订单，我们将无法对您的订单进行任何编辑，无论是更改商品的尺寸还是向您的订单添加其他商品。 您有两个选择： 1) 发送电子邮件给客户服务 driotopia@gmail.com)以取消您的订单并退款，这样您就可以选择您想要购买的正确商品再次重新购买整个订单。或者 2) 允许根据您的情况，在单独订购额外商品的同时与我们的售后服务联系处理当前订单的退货或换货，您的新订单将得到处理。

能运送到邮政信箱吗？

抱歉，我们无法提供邮政信箱地址寄送服务。为了获得 DRIOTOPIA品牌的最佳运输体验，我们建议您为订单输入家庭地址，以便选择我们合作的物流服务商SF Express。

输入了错误的送货地址怎么办？

抱歉，我们无法在下订单后编辑送货地址。 如果您需要更改送货地址，我们恳请您联系 SF Express并请求更改送货地址。 一旦您的货物离开我们的工厂，承运商将负责您包裹的运输。 请在您的订单确认页面上查询您的跟踪号码，并就有关送货尝试的任何问题联系承运商。 DRIOTOPIA品牌不承担您的订单所需的任何额外关税或关税费用。 所有关税和关税费用均根据您所在国家/地区的要求而定，可能会发生变化。

如果物品损坏或丢失了怎么办？

如果您收到损坏的物品或丢失物品，请立即通过联系driotopia@gmail.com售后服务，并附上损坏物品的照片和您的订单号。 如果您缺少某件物品，请向我们发送您收到的物品的照片以及装箱单的照片。

包裹已标记为已送达，但没有收到怎么办？

不要太担心， 包裹比快递员实际送达时提前几天进行扫描是很常见的。 我们恳请您允许 3个工作日，看看它是否会正式送达给您。 万一您在此时间段过后仍未收到包裹，请立即通过联系driotopia@gmail.com售后服务，我们将采取进一步措施为您提供帮助！

还没有收到包裹怎么办？

请通过driotopia@gmail.com联系我们的客户服务。 如果在您的订单日期后 30 天内没有收到关于丢失包裹/物品的通知，我们保留拒绝更换任何您所订购物品的权利，并保留拒绝退款请求的权利。